Privacy Policy

Faktoroo mobile application.
A product of Kroon Ventures (Pty) Ltd

1. Introduction

Faktoroo (“we”, “our”, “us”) is a cloud-based invoicing and quotation platform operated by Kroon Ventures (Pty) Ltd, a company registered in the Republic of South Africa.

We are committed to protecting your privacy and ensuring that your personal and business information is handled in a lawful, transparent, and secure manner.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the Faktoroo mobile application and website (collectively, the “Service”).

2. Information We Collect

We collect information necessary to provide and improve our services.

2.1 Account Information

When you create an account, we may collect:

• Name
• Email address
• Authentication provider information (Google or Apple sign-in)
• Profile information you choose to provide

Authentication is processed securely through Firebase Authentication.

We do not store your passwords in plain text.

2.2 Business Information

When using Faktoroo, you may provide:

• Business name and contact details
• Customer details
• Product information
• Invoice and quotation data
• Payment status information
• Credit notes and statements

This information is stored securely in our cloud database.

2.3 Usage Data

We may automatically collect:

• Device type
• Operating system
• App usage information
• Error logs

This data is used to improve performance, reliability, and security.

3. How We Use Your Information

We use your information to:

• Provide invoicing and quotation functionality
• Enable generation of statements, credit notes, and reports
• Allow document sharing via email or messaging platforms
• Process subscriptions and payments
• Improve app performance and features
• Provide customer support
• Ensure security and prevent fraud

We do not sell your personal data to third parties.

4. Legal Basis for Processing

Where applicable, we process personal information based on:

• Your consent
• Performance of a contract (providing the Service)
• Compliance with legal obligations
• Legitimate business interests (such as improving our services)

5. Data Storage and Security

Your data is stored using secure cloud infrastructure.

We implement appropriate technical and organisational measures to protect your data, including:

• Secure authentication
• Encrypted data transmission
• Access controls
• Regular monitoring and security practices

While we take reasonable precautions, no system can guarantee absolute security.

6. Data Sharing

We may share data with trusted third-party service providers strictly for operational purposes, including:

• Cloud hosting providers
• Authentication providers (Google, Apple)
• Payment processors
• Analytics providers

These providers are contractually obligated to protect your data.

We do not share your data for marketing resale purposes.

7. International Data Transfers

Because Faktoroo is available globally, your data may be processed or stored in jurisdictions outside your country of residence.

We take reasonable steps to ensure that such transfers comply with applicable data protection laws.

8. Data Retention

We retain your information for as long as:

• Your account remains active
• Necessary to provide services
• Required for legal, tax, or compliance purposes

You may request deletion of your account at any time.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to certain processing activities
• Withdraw consent

To exercise these rights, contact us at:
support@faktoroo.com

10. Children’s Privacy

Faktoroo is not intended for use by individuals under the age of 16.

We do not knowingly collect personal information from minors.

11. Third-Party Services

Faktoroo may integrate with third-party services (such as email providers or messaging applications). Use of those services is subject to their own privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the Service constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Kroon Ventures (Pty) Ltd
Faktoroo
Email: support@faktoroo.com
Website: https://www.faktoroo.com